• There were intermittent authentication issues for a short duration. The issue has been identified and resolved.

• A maintenance event is planned for HID Origo on April 19 between 03:30–05:30 UTC.

Impact

• During this maintenance window, following services may experience brief periods of disruption, such as:
  • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

• Production | HID Origo Management Portal

• To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

• HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

• HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

• In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

• We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

• We will be rolling out updates to the Pre-Production (Preprod) environment on April 1, 2026.

🔍 What to Expect

• This deployment is part of ongoing platform enhancement efforts.
• Changes introduced are intended for testing and validation purposes only.
• The Preprod experience during this period may differ from the final production release.

⚠️ Impact

• Pass Design APIs and Wallet Provisioning services may experience minor disruptions during the deployment window.
• Production environments will remain unaffected.

📌 Recommendation

• Customers and partners using the Preprod environment are advised to:
  • Plan validation activities accordingly
  • Monitor for any issues post-deployment
  • Report any anomalies observed after the update

• 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅March 22, 2026 between ⏳02:00–06:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • ⚠️Oracle EBS Production
  • ⚠️Oracle Agile Production
  • ⚠️Oracle Analytics Cloud
  • ⚠️Webshop access to EBS
  • ⚠️Oracle Isupplier, ODI, OMS,WOS,MCS, SB and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

• To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

• HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

• HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

• In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

• We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

• Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.

DATE & TIME

• March 21 (Saturday) between 05:00 to 10:00 UTC

REGIONS AFFECTED

• US

IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

• The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

  • Wallet provisioning
    In-app and Web Push provisioning for Apple Wallet and Google Wallet.

  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur.
• Retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

• 📍A planned deployment of Origo Device Management services is scheduled as outlined below.

DEPLOYMENT WINDOW

• Date: 📅March 18th, 2026
• Time: ⏳03:30 – 05:30 UTC

USER IMPACT

• ⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, or Linq On-Prem.
• ⚠️Users may experience minor disruptions during this window.

Environment:

• 🌐Production

• These release notes provide information related to the introduction of enhanced visibility and administrative control over identity sourcing and synchronization between the HID® Origo™ Management Portal and the Physical Access Control System (PACS) through HID Origo Bridge integration.

• The update improves identity provisioning by clearly showing the source of each identity and highlighting situations where synchronization has failed. Portal administrators gain real-time insight into identity origin and synchronization outcomes, making it easier to diagnose issues and avoid unintentional updates in the wrong system.

• This enhancement also improves operational transparency, data consistency, and administrative efficiency.

📍 Key Benefits

• Clear visibility into identity source and sync state
  ✅Administrators can instantly see whether an identity is sourced from the PACS, created manually in the Portal, or has failed to synchronize.

• Faster troubleshooting
  ✅Sync failures are clearly flagged, allowing quick identification of issues and reduced investigation time.

• Improved data consistency
  ✅Clear system ownership ensures updates occur in the correct system, reducing the risk of untraceable discrepancies.

• Greater transparency
  ✅Real-time indicators provide confidence in the accuracy of identity information exchanged between the Portal and the PACS.

📍 1.2 New Features and Enhancements

Real-time Identity Source and Sync Status Indicator

• ✅A new visual status indicator is displayed on the Identity Profile page to reflect both identity origin and synchronization state.

Status Types

• Sourced via Bridge
  ✅PACS identity record has been successfully created in the Portal via HID Origo Bridge.

• Not Sourced via Bridge
  ✅The identity was not created through the Bridge.
  ✅The indicators update automatically based on HID Origo Bridge communication and system responses, providing administrators immediate insight into identity origin and synchronization status.

• Sync Failed
  ✅Whenever a user is created in PACS, if Bridge creates an entity in Origo but fails to map the references, the identity will be marked as Sync Failed.

HID Origo Bridge Sourcing Awareness

• When an identity is marked as Sourced via Bridge:

  • ✅Administrators are clearly informed that the identity is now managed by the PACS.
  • ✅Any additional updates to that identity should be performed directly in the PACS.
  • ✅Portal modifications are restricted or discouraged to prevent data conflicts.
  • ✅Establishes clear system ownership for identity management after synchronization.

📍DATE

• 📅The deployment from Origo is scheduled for 16 March, 2026.

• 📅The deployment from IAMS is scheduled for 17 March, 2026.

📍Release Availability

• 🔍US

• Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.

DATE & TIME

• March 7 (Saturday) between 05:00 to 10:00 UTC

REGIONS AFFECTED

• US

IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

• The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

  • Wallet provisioning
    In-app and Web Push provisioning for Apple Wallet and Google Wallet.

  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur.
• Retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

• 📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.

REGIONS AFFECTED

• 🔍China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • ⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
  • ⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • ⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

• 🌐Production | HID Origo Management Portal

• Oracle EBS is currently down, which is impacting multiple dependent functionalities in Origo. As a result, the following operations are affected on 📅February 23, 2026 between ⏳08:00–ongoing UTC.

IMPACT

• Order processing is unavailable, leading to delays in order execution and fulfilment. • Replenishment orders are impacted . • Organization onboarding and edit organization activities are currently not functioning due to system unavailability. • Adding keys to existing organizations is also impacted

Environment

• Global

• 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

• ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

• 🌐Production | HID Origo Management Portal

• 📍HID RM App version 1.32.2 introduces key fixes to resolve customer-reported issues and improve overall HID Signo firmware upgrade stability.

• We’re constantly working to enhance your experience. Thank you for your feedback and support!

👉 Update now to enjoy these improvements.

• 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • ⚠️Oracle EBS Production
  • ⚠️Oracle Agile Production
  • ⚠️Oracle Analytics Cloud
  • ⚠️Webshop access to EBS
  • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

• 📍An emergency maintenance window has been scheduled for HID Origo on 📅February 11th,2026 between ⏳09:30-10:30 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability of following HID Origo Services.
  • ⚠️Administrators may experience delays in Mobile ID or Invitation Code management operations.
  • ⚠️Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

• 🌐Pre-production | HID Origo Management Portal

• A maintenance event is planned for HID Origo as part of certificate renewal process on February 11th, 2026 between 04:30-05:30 (UTC).

IMPACT

• During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing will be paused.

Environment

• Production | HID Origo Management Portal

• 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

• 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

• ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
• ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

• 🌐Production | HID Origo Management Portal

• A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

• On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

• US

ENVIRONMENT

• Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the HID Origo Mobile Identities APIs for Apple Wallet and Google Wallet customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

• Issuance token redemption
  • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
• Wallet provisioning
  • In-app and Web Push provisioning for Apple Wallet and Google Wallet
• Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 8, 2026 between ⏳02:00–08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

⚠️Oracle EBS Production

⚠️Oracle Agile Production

⚠️Oracle Analytics Cloud

⚠️Webshop access to EBS

⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

• 📍 A maintenance event is planned for HID Origo on 📅January 31st, 2026 between ⏳16:00-18:30 UTC.

IMPACT

• ⚠️ During this maintenance window, HID Linq Cloud users will be unable to onboard new gateways.

Environment

• 🌐 Production | HID Linq Cloud

• 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

• ⚠️Users may experience minor disruptions during this window

• ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

• 🌐Production | HID Origo Device Management

A maintenance event is planned for HID Origo on the following schedule:

• US Region:

  • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

• EU Region:

  • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

• US

• EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

• HID Connected Architecture

  • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

• HID Linq Cloud

  • Please avoid the following activities during the maintenance window:

    • 📍New gateway installation / onboarding

    • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

• 🌐Production | HID Linq Cloud

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on the following days:
  1. 📅January 24, 2026 — 17:30–20:30 UTC
  2. 📅January 25, 2026 — 17:00–20:30 UTC

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

• 📍Oracle EBS Production
• 📍Oracle Agile Production
• 📍Oracle Analytics Cloud
• 📍Webshop access to EBS
• 📍Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

Overview

These release notes provide details on the introduction of SAML 2.0 Single Sign-On (SSO) support for mobile user-initiated provisioning in the New Origo Management Portal 10.5.1, specifically benefiting Bridge Customers.

This enhancement improves compatibility with organisations using SAML-based Identity Providers (IdPs) and expands the available SSO options beyond OpenID Connect.

📍Why This Matters

• Broader Compatibility
  ✅Customers using SAML can now leverage their existing IdP for mobile provisioning, enabling a unified identity strategy across environments.

• Improved User Experience
  ✅Mobile users benefit from a consistent and secure onboarding process, reducing friction during provisioning.

• Future-Proof Integration
  ✅Organisations can standardise on SAML across both portal authentication and mobile provisioning, preventing protocol mismatches.

• Increased Adoption
  ✅Supporting SAML encourages wider adoption of enterprise IdPs already established within customer environments.

📍Key Benefits

• Expanded SSO Options
  ✅SAML support now complements OpenID Connect, increasing flexibility for diverse enterprise identity architectures.

• Enhanced Security
  ✅SAML-based authentication ensures strong identity verification for mobile provisioning.

📍Feature Highlights

• SAML SSO Enabled for Mobile
  ✅Mobile users are configured for SAML authentication based on their email ID.

• User-Initiated Provisioning
  ✅Users can initiate mobile pass requests through SAML authentication, ensuring secure and streamlined onboarding.

• Consistent Authentication Flow
  ✅The SAML flow mirrors the existing OpenID Connect experience, providing consistency and ease of use.

• Non-Disruptive Integration
  ✅Callback registration for the mobile SAML flow does not interfere with existing web flows.

📍Customer Impact

This release is particularly beneficial for:

• Bridge Customers
  ✅SAML support is now available in scenarios where previously only OpenID Connect was supported, providing greater flexibility and compatibility with enterprise identity strategies.

IMPACT

• ⏳ Deployment Window

• 📅 Date: January 21, 2026

• ⏰ Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

• ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.

🔹 What's New in This Release?
(Details to follow in the next section)

✅ Feature Highlights

• Connect Linq Gateway to HID Controllers across Virtual LAN
  Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

  • LAN discovery by MAC address
  • Direct MAC-based selection
  • Static IP selection
  • Selection from a specified static IP range

• Activity Log Viewer
  Records all user-initiated actions, capturing:

  • Start and end timestamps
  • Event category
  • Description
  • Status
  • Initiating user

• Configuration Agent
  Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

  • A secure, high-level summary of settings
  • A tabulated comparison of differences across configurations

• Linq Virtual Assistant (Beta)
  An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
  Released as Beta while it continues to learn and expand coverage over Linq topics.

• Help Menu
  Added a new Help menu providing quick access to:

  • Linq Cloud documentation
  • Service status (HID Origo Status page)
  • How-to videos from HID Academy
  • HID Technical Support contact information

• Transparent HID Signo Reader Support
  Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

  • Convert readers to Transparent mode
  • Reset pairing data for secure reassignment
  • Revert readers to standard Signo configuration
    (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

• 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 23:42 - 00:40 UTC.

IMPACT

• 📍Origo User Management specific to 2.x currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

• Production | HID Origo Management Portal

• 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 20:30-23:00 UTC.

IMPACT

• 📍Origo User Management is currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

• Production | HID Origo Management Portal

• A maintenance event is scheduled for HID Origo on 📅 January 10 – January 11, 2026

🔍 Impacted Services & Timings

• During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.

• To minimize customer impact, this maintenance is planned over the weekend.

⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.

💳 HID Origo User Management API

• Impacted Functionalities:
  • User Management API – Outage has been postponed to 11 Jan 2025, 06:30 UTC to 07:00 UTC instead of 05:15 to 05:45 UTC .

💳 MA API User Management

• Impacted Functionalities:
  • User Management – Get Schema API will experience an outage until 10 Jan 2025, 20:30 UTC.
  • User Management – Get Service Provider Config will experience an outage until 10 Jan 2025, 20:30 UTC.

🔗 HID Origo Bridge

• Impacted Functions:
  • Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
• Schedule:
  • From January 10 (04:30 UTC) to→ January 11 (17:30 UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

• Impacted Functions:
  • Wallet Provisioning using Bridge
• Schedule:
  • January 10 (04:30 – 16:00 UTC)

💳 Wallet

• Impacted Functions:
  • All functionalities of Apple and Google Wallets
• Schedule:
  • January 10 (04:30 – 16:00 UTC)

📍 HID Identity Positioning

• Impacted Functions:
  • All functionalities of HID Identity Positioning
• Schedule:
  • January 10 (04:30 – 16:00 UTC)

🌐 Environment

• Production | 🔗 HID Origo Management Portal

✅Easy Update Process

• The update process is simple and can be completed using our step-by-step installation guide.

✅No Immediate Impact

• While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

• We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

• If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

• 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅December 13th,2025 between 04:30-13:00 UTC.

IMPACT

• 📍During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

• An emergency maintenance window has been scheduled for new HID Origo Portal on December 5th between 20:30-21:30 CST

REGIONS AFFECTED

• China

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

Environment

• China Production | HID Origo Management Portal

• An emergency maintenance window has been scheduled for the new HID Origo Portal on December 5th between 05:30-06:30 UTC

REGIONS AFFECTED

• US

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

Environment

• US Production | HID Origo Management Portal

New Features

• Reader Friendly Name
  Give your HID Signo readers meaningful User-friendly name in place of default UUID. These names stay consistent across HID Reader Manager and HID Linq Cloud.

• SP 11 Support
  Reader technicians can now upgrade HID Signo readers from any supported firmware version to 10.0.11.5 using the Reader Manager application.

• Hardware Compatibility
  Added support to disable LF and BLE controls for HID Signo Factory Feature Block No BLE & No LF – No BLE readers.

• Technology Update
  Integrated the Mobile Event Logger for iOS, enabling future migration from Mixpanel.

Environment

• Production | HID Origo Management Portal

• An emergency maintenance is currently underway for HID Origo and will continue until 12:30 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment

Environment

• Production | HID Origo Management Portal

• An emergency maintenance window has been scheduled for HID Origo on November 26th between 04:30-18:00 UTC.

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Pre-production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on November 23rd, 2025 between 02:00 - 08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Webshop access to EBS
• Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• Production | HID Origo Management Portal

• An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-10:00 UTC.

REGIONS AFFECTED

• US

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

• An emergency maintenance window has been scheduled for HID Origo on November 21st between 06:30-07:30 UTC.

REGIONS AFFECTED

• US and China

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment.
• Replenishment - Replenishment orders may be delayed.

Environment

• China Production | HID Origo Management Portal
• US Production | HID Origo Management Portal

• An urgent maintenance event is conducted for HID Origo on November 19th between 13:00-14:00 UTC.

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

• China

IMPACT

• During this maintenance window, multiple services will experience brief periods of disruption, such as:
  • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
  • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
• No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Oracle EBS Production on November 18th, 2025, between 04:30 - 06:30 UTC. During this period, the HID Origo Portal and HID Origo Mobile Identities API may experience a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment
• Key Management (Mob/Elite Key) – Adding the new /remove the key
• Contract Processing – New / Add-on/Renewal contract will have impact on processing
• Organization Onboarding – Org creation and edit may have issues
• Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
• Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

• Production | HID Origo Management Portal

• The services is operational. We are continuing to monitor the situation.

SUMMARY

• HID Origo Services are currently experiencing intermittent disruptions. Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates until the matter is fully resolved.

IMPACT

• HID Origo Management Portal: Users may experience issues logging in to the portal

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

• HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

• The services are back to normal operations.

Update 13:30

• We are continuing to investigate the issue.

SUMMARY

• Linq Cloud is currently experiencing a certificate registration. We’re actively working with the certificate issuer to resolve it as quickly as possible.

IMPACT

• At this time, new gateway installations and onboarding cannot be completed.

Environment

• Production | HID Linq Cloud

• A maintenance event is planned for HID RM portal on Nov 6th, between 11:00 - 11:45 UTC.

IMPACT

• RM Portal will have minor disruptions and users are advised not to issue Invitation code or perform key authorization.

Environment:

• Production | RM Portal

• The services are back to normal operations.

SUMMARY

• HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• Invitation code issuance and key authorization are unavailable to newly added technicians in the RM app.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 03:30 - 05:00 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.
  • Pass Design APIs: These APIs will be unavailable during the maintenance window.
  • User Management and Credential Management APIs: All operations will function as expected.

Environment

• Production | HID Origo Management Portal

• The issue affecting credential suspension in HID Origo Portal has been resolved. All systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused.

SUMMARY

• An ongoing maintenance activity is currently underway for HID Origo. During this period, the HID Origo Portal is experiencing a partial outage, while all other services remain operational.

REGIONS AFFECTED

• 📍US

IMPACT

⚠️During this maintenance window, customers may encounter temporary disruptions in the following services.

• HID Origo Management Portal: Users will experience issues and/or delays in suspending the Invitation Code and Mobile ID management.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on October 31,2025 between 10:00-11:00 UTC.

REGIONS AFFECTED

• 📍China

IMPACT

• During this maintenance window, multiple services will experience brief periods of disruption, such as:
  • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
  • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.

REGIONS AFFECTED

• 📍Global - Across all regions

Impact

• During this maintenance window, multiple services will experience brief periods of disruption, such as:
  • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
  • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on October 31,2025 between 05:00-12:30 UTC.

REGIONS AFFECTED

• 📍Global - Across all regions

IMPACT

• ⚠️During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

• Production | HID Origo Management Portal

Deployment Window:

Date: October 29, 2025

Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

• Signo Firmware Upgrade via Mercury and Aero You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.  

• Firmware Update Prerequisites

  • Signo readers must be on firmware version 10.0.7.5 or above.
  • Controller firmware must be version 2.6.1.12 and SIO firmware version 3.22.11.

• Delete Gateway You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment

• Production – HID Linq Cloud

• A maintenance event is planned for HID Origo on November 8th between 03:30-09:30 UTC.

IMPACT

• During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
  • No action is required from users. Services will resume automatically after the change window.  

Environment

• Production

• A maintenance event is planned for HID Origo on October 24th between 08:30-10:00 UTC.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Google Mobile Wallet on October 24th between 08:30-09:30 UTC.

REGIONS AFFECTED

• US

IMPACT

• HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on October 24th between 08:40-09:40 UTC.

REGIONS AFFECTED

• US

IMPACT

• During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

• Production | HID Origo Management Portal

• An ongoing maintenance activity is currently underway for HID Oracle EBS Production. During this period, the HID Origo Portal and HID Origo Mobile Identities API are experiencing a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment
• Key Management (Mob/Elite Key) – Adding the new /remove the key
• Contract Processing – New / Add-on/Renewal contract will have impact on processing
• Organization Onboarding – Org creation and edit may have issues
• Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
• Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment
• Key Management (Mob/Elite Key) – Adding the new /remove the key
• Contract Processing – New / Add-on/Renewal contract will have impact on processing
• Organization Onboarding – Org creation and edit may have issues
• Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
• Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Oracle EBS Production.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment
• Key Management (Mob/Elite Key) – Adding the new /remove the key
• Contract Processing – New / Add-on/Renewal contract will have impact on processing
• Organization Onboarding – Org creation and edit may have issues
• Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment

Environment

• Production | HID Origo Management Portal

The global issue with Amazon Web Services (AWS) has been resolved, and all services are now fully operational.

However, the Oracle EBS systems remain unavailable, resulting in a complete outage affecting the following services:

• Order Processing: Fulfillment of newly placed orders may be delayed.

• Key Management (Mob/Elite Key): Adding or removing keys may not process as expected.

• Contract Processing: New, add‑on, or renewal contracts may experience delays.

• Organization Onboarding: Issues may occur while creating or editing organizations.

• Replenishment: Replenishment orders may be stalled, leading to fulfillment delays.

Our teams are actively collaborating with the IT department to restore full functionality as soon as possible. Further updates will be shared as more information becomes available.

We sincerely appreciate your patience and understanding.

Update 21-10-2025 00:43

All Affected AWS services are green now and we are validating our services.

Update 19:23

We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions

Update 16:25

We’re still working closely with the AWS team, who have taken additional mitigation steps to support the recovery of the underlying issue. Our teams are actively monitoring the situation, and we’ll share further updates as soon as new information becomes available from AWS.

Update 15:45

AWS team still continue to work and they does not have an ETA on the complete resolution

Update 13:30

AWS team still continue to work toward full resolution and we are in constant communication with AWS team.

Update 12:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 11:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 09:30

We are seeing positive signs of recovery and we are in constant communication with AWS team for complete restoration.

Update 09:00

AWS is actively working on restoring the services, and we are in constant communication with their team.

Update 08:30

We are continuing to investigate the issue.

SUMMARY:

• An underlying issue with AWS has caused service instability, leading to an outage and intermittent disruptions across multiple Origo services. The impact was observed in several functional areas where connectivity and response times were affected. We are closely working with AWS and ETA will be ~1 hour 30 Minutes.

IMPACT:

• All Services

Environment

• Production | HID Origo Management Portal
• Pre-production | HID Origo Management Portal

• A maintenance event is planned for HID origo mobile identities on 19-October-2025, 07:00 AM UTC to 12:00 PM UTC.

IMPACT

• In the US Region, we are currently performing maintenance on the HID Origo Portal and APIs. During this time, you may experience intermittent access issues. We are actively working to resolve the situation and will provide an update once services are fully restored.

Environment

• Production

• We’re excited to announce the release of HID Mobile Access App version 4.9.1 (iOS) — available on the App Store starting October 15, 2025!

• This latest update brings new features, enhancements, and important bug fixes to improve your experience. We highly recommend upgrading to take full advantage of the improvements.

Want to know what’s new?

• Visit the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page for full release details.

Thank you for choosing HID Mobile Access!

• A maintenance event is planned for HID Origo on October 15 between 02:00 - 10:00 UTC.

IMPACT

• During this maintenance window, multiple services may experience brief periods of disruption, such as:
  • Google wallet user might be affected.
  • Order Processing might be affected.

Environment

• Production | HID Origo Management Portal

• We are pleased to inform you that the certificate registration issue affecting Linq Cloud has been successfully resolved. Our team worked closely with the certificate issuer to ensure a prompt resolution. All services are now fully operational.

Environment

• Production | HID Linq Cloud

• A maintenance event is planned for HID Origo on October 16th between 02:00-06:00 UTC.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

• Production | HID Origo Management Portal

The services are back to normal operations.

Update 14:00

• The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

• HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors. Wallet users also affected.

• HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

• HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

• As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.

What’s New:

• Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.

Why It Matters:

• This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.

Environment

• Production | HID Origo Management Portal

• We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

• Date: September 30, 2025

• Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

• User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?     

• Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
• Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
• Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

• Production | HID Linq Cloud

• Mix and Match (Seos):

  • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.

• CSN for Vento:

  • Enable CSN output format for HID Vento readers via RM app.

• Seamless Incident ID Creation During Reader Operations:

  • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.

• Technology update:

  • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

• Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
• Text corrections in the app to represent correct functionality.
• When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

• The services are back to normal operations.

SUMMARY

• Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.

IMPACT

• HID Origo Mobile Identities API (Wallet Only)

Environment

• Production | HID Origo Management Portal

• The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

• We're currently experiencing issues with Apple Wallet token redemption. Our teams are working to resolve the issue.

IMPACT

• HID Origo Mobile Identities API (Wallet Only)

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on September 12th between 12:00-13:00 UTC.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

• Production | HID Origo Management Portal

• The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

• HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

• Please note that organizations using MFA may encounter login difficulties during this time.

IMPACT

• HID Origo Management Portal: Users may experience issues logging in to the portal

Environment

• Pre-production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

• Production | HID Origo Management Portal

*A maintenance event is planned for HID Origo on August 30 between 17:00 to August 31 08:00 UTC

IMPACT

*During this maintenance window there may be intermittent time out issues on Get events API .

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
  • Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
  • Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

• Production | HID Origo Management Portal

• The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

• HID Origo Internal Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• Order and contract processing systems are currently operating at reduced functionality. No impact to other services.

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.

IMPACT

• No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
  • September 6th 2025 between 05:00 - 06:00 UTC on EU region,
  • September 6th 2025 between 06:00 - 07:00 UTC on US region.

IMPACT

• During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.

Environment

• Production - EU and US regions

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on August 24th ,2025 between 02:00 to 08:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on September 6th between 11:00 - 13:00 UTC.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

  • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
  • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
  • There will be delay in processing the order and contracts for Mobile Identities.

Environment

• Production | HID Origo Management Portal

We would like to inform you that earlier today, July 31 , our internal authentication services may have experienced a temporary disruption due to unexpected maintenance activity. The issue has since been identified and resolved, and normal operations have resumed.

We sincerely apologize for any inconvenience this may have caused. Our team is actively reviewing the root cause to ensure continued reliability and to prevent similar occurrences in the future.

If you are still experiencing any issues or have questions, please don’t hesitate to reach out to our support team.

IMPACT

• During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services.

  • HID Origo Management Portal: Users may experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo Bridge on July 30 between 06:45-07:45 UTC .

IMPACT

• During this maintenance window, HID Origo Bridge service is temporarily unavailable.

Environment

• Production

• A maintenance event is planned for HID Origo on July 26 between 10:45 - 11:15 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

• During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
• Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
• No action is required from users. Services will resume automatically after the change window.

Environment

• Production

The services are back to normal operations.

Update 15:00 UTC

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

• The HID Origo Management Portal is currently operating at reduced functionality. The issue is only with android. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• Mobile App users will experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on July 2, 2025 at 01:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Webshop access to EBS
• Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
  • HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
  • HID Origo Management Portal
  • HID Origo Mobile Identities API
  • HID Reader Manager Portal
  • HID Reader Manager App
  • HID Mobile Access App

Environment

• Production

Update Jun 20 at 06.51 UTC Grapefruit get-card-data service is also working now.

Update Jun 20 at 06.45 UTC Grapefruit get-card-data service is now accepting requests, Team waiting to get confirmation from the end users.

Update Jun 20 at 06.27 UTC Nippon: Operational Grapefruit: Team actively working on resolution

Summary

Apple Wallet experiencing spike in getprovisioningbundle failure with statusCode:500. Our teams are working to resolve the issue.

Impact

HID Origo Mobile Identities API (Wallet Only)

Environment

Production

The services are back to normal operations.

Update 13:34

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID Reader Manager Portal and Reader Manager Service are currently working fine. However the health check URL is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. Please ignore the outage message and continue to use the service.

Environment Production | HID Origo Management Portal

🛠️HID is pleased to announce the release of HID Mobile Access App version 4.9.0, available in beta starting June 13th, 2025. We encourage you to upgrade to this latest version and share your valuable feedback.

What’s New in This Release:

• 📍iOS Highlights:

  ✅Improved performance for Tap and Twist & Go, providing a faster and more responsive user experience.

• 📍Android Highlights:

  ✅Improved wearable device support (Companion Mode) to align with the latest Google policy changes, ensuring seamless integration.

  ✅Enhanced onboarding experience with a new NFC banner for apps distributed through Work Profile, guiding users to acknowledge the default disablement of the SEOS option in Contactless payment settings.

  ✅Minor BLE performance optimizations to deliver a more reliable and efficient mobile access experience.

We’re excited about the improvements this release brings and look forward to hearing your feedback.

• A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

• During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.

  • Provisioning and Credential Actions
    • Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

• Production | Identity Positioning Services

Product Update Summary

• New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).

• Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

• Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

• We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.

IMPACT

• During this period, users will not be able to access Linq Cloud.

What's New in This Release?

✅ Firmware Generation for Signo Readers

• Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.

✅ In-Field Gateway Update

• Update Linq Gateway without resetting existing configuration.

✅ Reader Auto-Discovery

• Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.

✅ Apply Configuration Enhancement

• Apply configurations directly from list or carousel view.

✅ Reader Friendly Name

• Assing user-defined names and descriptions to readers.

✅ Org reference in UI

• Web UI enhancements, technician view with user from filtered organization

• A planned maintenance window has been scheduled for the HID Origo Services on Pre- Production environment on May 30th between 03:45-04:45 UTC.

IMPACT

• 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

• Pre-production | HID Origo Management Portal

Product Update Summary

New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4) and for Signo v2.1.

Technology Update – Mobile framework updated from Xamarin to MAUI (Multi-platform App UI) for better app management and for future proofing the RM app with deprecation of Xamarin.

Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

• Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

• A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.

IMPACT

• 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on the US-PROD environment on May 31st between 03:30-06:30 UTC.

IMPACT

• 📍During this maintenance window, users may experience brief periods of limited availability or service disruption.

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Origo Services Pre-Production environment on May 30th between 15:45-17:00 UTC.

IMPACT

• 📍During this maintenance window, users may experience brief periods of unavailability for below HID Origo Services.
• HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

Environment

• Pre-production | HID Origo Management Portal

• A maintenance event is planned for HID Origo Management Portal China on May 23rd,2025 from 11:00 to 13:00 UTC time, 19:00 to 21:00 CST time.

IMPACT

• During this maintenance window, the users of App based Mobile Access using the following URL "https://webportal.origo.hidglobal.cn/" will be impacted outside business hours of China region. Users may face slight disruption during this period.

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on May 25th ,2025 between 01:00 to 07:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Webshop access to EBS
• Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• Production | HID Origo Management Portal

The services are back to normal operations.

Update 18:34

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

The HID Origo Mobile Identities API is currently experiencing reduced functionality, resulting in delays in callback delivery. Our team is actively working to resolve the issue and will provide regular updates until it is fully addressed.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on May 13th, 2025 between 01:00-01:15 AM (UTC) for up to 15 minutes.

REGIONS AFFECTED

• Europe East (DE)

IMPACT

During this maintenance period, the HID Authentication Service and all following services or solutions that require it to function may be unavailable for up to 15 minutes. However, we expect them to be inaccessible for less than a minute.

• HID Origo Management Portal: Users may experience issues logging in to the portal.

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

• HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app.

• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on May 6th,2025 between 20:30-21:00 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability of Premium reports on Portal for the HID Origo Services.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.

IMPACT

• During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
• No action is required from users. Services will resume automatically after the change window.

Environment

• Production

• A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
• HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

• Production | HID Origo Management Portal

• This update provides information in response to your report of HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials.
• HID is aware of the issue and is currently working on a solution. We have identified a logic fault that may cause the reader to become unresponsive.
• This issue has been identified as specific to certain readers with firmware versions 10.0.7.5, 10.0.8.5, and 10.0.9.1, when used with the HID Mobile Access app (iOS v4.8.0).

IMPACT

• Note - this issue does not affect the use of physical credentials with the reader, and physical credentials can continue to be used even when the Bluetooth Low Energy (BLE) credential fails to be recognized by the reader.
• If the reader becomes unresponsive to BLE credentials, power cycling the reader and upgrading the HID Mobile Access app (iOS v4.8.1) will restore prior performance. Currently, no additional update or action is required for the HID Signo reader.
• Please contact your local HID Technical Support if you have any additional questions regarding this report. We appreciate your business and thank you for your patience as we resolve this matter. For additional support in the interim, do not hesitate to contact HID Technical Support or your local HID representative.

• The services are restored and operational. We are continuing to monitor the situation.

Update 02:30

• We are continuing to investigate the issue.

SUMMARY

• HID Reader Manager is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• Mobile App users may experience issues when creating new reader technician account.

Environment

• Production | HID Origo Management Portal

• A critical update is mandatory for continued operation of the Reader Manager App. Please notify all reader technicians as soon as possible. Starting 04/07/2025, all versions older than 1.23.0 will no longer function.

The following versions will continue to be supported:

• HID RM App 1.24.1
• HID RM App 1.24.0
• HID RM App 1.23.0

ENVIRONMENT

• Production | Reader Manager

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 16th ,2025 between 01:00 to 07:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Webshop access to EBS
• Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

• Production | HID Origo Management Portal

⏳Deployment Window

• 📅 Date: March 18, 2025
• ⏰Time: 04:30 AM – 6:30 AM UTC (Approx. 2 hours)
• ⚠️ User Impact: During this period, users will not be able to access Linq Cloud.

🔹What's New in This Release?

✅ MP Series & Aero Controller Connectivity

• Configure HID Signo Readers connected to MP Series and Aero Controllers with firmware version 2.0.0.1366 or higher.

✅ Support for Vento Readers

• Update HID Signo Vento Reader firmware via USB connection.

✅ Enhanced HID Key Management

• RM Admins and Reader Technicians can now view their assigned HID keys.

✅ Linq Gateway Enhancements

• Quick launch directly from the Start menu.
• Easily restart the gateway from the system tray.
• Critical defect fixes to improve stability and performance.

We appreciate your patience and will ensure a smooth deployment. Please update to Linq Gateway (2025.1.0.0) after the release for the best experience.

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 10th ,2025 between 13:15 to 15:15 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Webshop access to EBS
• Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

• Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 9th ,2025 between 7:30 am to 10:30 am UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Validation of OS patch applied by KSplice
• Reboot EBS Database and Application Server
• Check whether OCI Infrastructure issue is fixed. Validate from OCI console.

ENVIRONMENT

• Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation.

Update 11:36

We are working to restore the services as soon as possible.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

The services are back to normal operations.

Update 23:02

We are working to restore the services as soon as possible.

Update 22:55

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

We are pleased to announce the release of HID Mobile Access App version 4.8.0, which will be available on the app stores starting February 24, 2025. We highly recommend upgrading to this latest version to take advantage of the new features and enhancements.

Below are the key features and enhancements included in HID Mobile Access App v4.8.0:

iOS:

• Improved Tap gesture performance at the door level, offering enhanced responsiveness and reliability.

Android:

• BLE Calibration – Customize reader range for improved access control (Tap gesture on HID iCLASS/multiCLASS Readers).
• Wear OS Compatibility – Enhanced BLE communication and full support for the latest Wear OS versions.
• New “What’s New” Section – Stay informed with release overviews, feature enhancements, and security updates.

Android & iOS:

• Force or Optional Upgrade – Enables flexible management of HID Mobile Access App updates.

HID is excited about the value these new features will bring to your organization.

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on Feb23rd ,2025 between 2:00 am to 8:00 am UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Webshop access to EBS
• Oracle Isupplier
• Other related services that render data from EBS will be unavailable

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on March 16 between 07:00 - 09:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

• HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
• HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
• HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
• HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
• Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on February 28 between 05:30 - 07:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

• HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
• HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
• HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
• HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
• Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Pre-production | HID Origo Management Portal

The services are back to normal operations.

SUMMARY

• HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

• Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience issues accessing the Reader Manager Portal. Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iClass SE readers.

Environment

Production | HID Origo Management Portal

• A planned maintenance window has been scheduled for the HID Origo Subscription Component on Feb22nd ,2025 between 4:30 am to 9:30 am UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

ENVIRONMENT

• Production | HID Origo Management Portal

Minor Fix – Reader Manager App to identify HID Signo reader of Unprogrammed profile correctly.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

We are pleased to announce that, effective today, February 5th, 2025, the latest BETA version of HID Mobile Access v4.8.0 is now available for both Android and iOS platforms. Additionally, we are excited to introduce the HID Origo SDK version 3.4.0.

Below are the key features and enhancements included in HID Mobile Access App v4.8.0:

iOS:

• Improved Tap gesture performance at the door level, offering enhanced responsiveness and reliability.

Android:

• BLE Calibration – Customize reader range for improved access control (Tap gesture on HID iCLASS/multiCLASS Readers).
• Wear OS Compatibility – Enhanced BLE communication and full support for the latest Wear OS versions.
• New “What’s New” Section – Stay informed with release overviews, feature enhancements, and security updates.

Android & iOS:

• Force or Optional Upgrade – Enables flexible management of HID Mobile Access App updates.

HID is excited about the value these new features will bring to your organization.

• A infrastructure maintenance event is planned for HID Origo on 1st February, 2025 between 04:30 am to 06:30 am UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

• HID Origo Mobile Identities Portal
• HID Origo Device Management
• HID Linq Cloud
• HID Subscription Components
• HID Identity Positioning API

ENVIRONMENT

• Production | HID Origo Management Portal

• Starting January 28th, 2025 Linq Cloud v1.1.0 will support the latest HID Signo firmware version 10.0.9.1.

Environment

• Production | HID Linq Cloud

• New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.9.1)

• New Signo Reader Models: Support configuration and firmware update for for HID Signo Decor, HID Signo PIV Contact readers.

• Signo Express Reader Configuration: Enable OSDP communication protocol for this reader type.

• Signo No BLE (FFB) Reader: Hide all BLE related configuration for these readers so infield BLE confiugration is disabled.

Resolution for:

• Anti-Passback issue due to switching Visual Tempate Media Refused sleep timer to 400ms from 200ms when chaing configuration from OSDP to Wiegand.
• Security issue in Signo Readers (Elite) with apply confiugration via NFC that was bypassing authentication
• Update the DCID creation time to UTC in the backend to be aligned with all Tools.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

• HID Origo device management is scheduled for deployment on February 8th, 2025 between UTC: 03:30 to 05:30 hours. During this interval, users may encounter minor disruption in accessing ODM services.

IMPACT

• During this interval, users may encounter minor disruption in accessing ODM services.

ENVIRONMENT

• Production

• A maintenance event is planned for HID Origo Connected Architecture on February 1st, 2025 between 6:00am to 7:30am UTC on US-Prod and between 7:30am to 9:30am UTC on EU-Prod

IMPACT

• During this maintenance window, HID Origo Connected Architecture application and Linq Cloud may experience brief periods of disruption.

Environment

• Production

• A planned maintenance window has been scheduled for the HID Origo Subscription Component on February 1st, 2025 between 4:30 am to 6:30 am UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

ENVIRONMENT

• Pre-Production | HID Origo Management Portal

• New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.9.1)

• New Signo Reader Models: Support configuration and firmware update for for HID Signo Decor, HID Signo PIV Contact readers.

• Signo Express Reader Configuration: Enable OSDP communication protocol for this reader type.

• Signo No BLE (FFB) Reader: Hide all BLE related configuration for these readers so infield BLE confiugration is disabled.

Resolution for:

• Anti-Passback issue due to switching Visual Tempate Media Refused sleep timer to 400ms from 200ms when chaing configuration from OSDP to Wiegand.
• Security issue in Signo Readers (Elite) with apply confiugration via NFC that was bypassing authentication
• Update the DCID creation time to UTC in the backend to be aligned with all Tools.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

The services are back to normal operations.

Update 17:05

We've permanently resolved the issue. The services are restored and operational. We are continuing to monitor the situation.

Update 15:08

The services are restored and operational. We are continuing to monitor the situation. We're working on Permanent fix.

Update 14:44

We found issues with WAF, we are validating the blocker with WAF

Update 14:15

We are continuing to investigate the issue.

SUMMARY

• HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved

IMPACT

• HID Origo Management Portal: Users may experience issues logging in to the portal

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

• HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo Authentication Services on January 8th,2025 between 04:30-07:30 UTC.

IMPACT

• During this maintenance window, there will not be any impact to the services. However, in case, if you face any issue related to authentication token generation post January 9th,2025 please reach out to our support team..

ENVIRONMENT

• Production | HID Origo Management Portal

• A maintenance window is planned for Mobile Identities - Event Callbacks Version Upgrade on Jan 12th ,2025 between 5.00 am to 10.00 am UTC.

IMPACT

• ⁠During this brief maintenance window, customers may experience unavailability of event callbacks for app-based and wallet-based credential lifecycle events.

ENVIRONMENT

• Pre-production | HID Origo Management Portal

• A maintenance event is planned for HID Boomi Services on Dec 8 between 02:00-04:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

• HID Origo Management Portal.
• Order processing and other integrated services that render data from Order processing system will be unavailable.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on November 17th, 2024 between 02:00-07:00 (UTC).

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

• HID Origo Management Portal.
• Order processing will be paused.

Environment

• Production | HID Origo Management Portal

The services are back to normal operations.

Update 23:42

The services are restored and operational. We are continuing to monitor the situation.

Update 19:20

We are working to restore the services as soon as possible.

Update 19:07

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

• HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

• BLE configuration settings now retained after firmware upgrade.
• Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
• Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

• Update to 1.23 to take advantage of these enhancements.

Environment

• Production| Reader Manager Application

• A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

• HID Origo Management Portal: Users may experience issues logging in to the portal
• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
• HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation.

Update 09:49

We are continuing to investigate the issue.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved

IMPACT

• HID Origo Management Portal: Users may experience issues logging in to the portal

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

• HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo Status Page on October 9,2024 between 03:30-04:30 UTC.

Impact

• HID Origo Status Page will be unavailable.

Environment

• Production | HID Origo Status Page

• A maintenance event is planned for HID Origo on Oct 6 between 01:00 to 04:45 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

• HID Origo Management Portal.
• Order processing and replenishment will be paused.

Environment

• Production | HID Origo Management Portal

• Origo is currently experiencing intermittent delays in processing Mobile Identity API callbacks. Some callback messages are experiencing longer delivery times due to large callback queue spikes and the processing of backlogged messages. Our teams are working to resolve the issue.

Impact

• HID Origo Mobile Identities API

Environment

• Production | HID Origo Management Portal

• Origo device management is scheduled for deployment on October 5th between UTC: 03:30 to 05:30 hours.

Impact

• During this interval, users may encounter minor disruption in accessing ODM services.

Environment

• Production | HID Origo Management Portal

• HID Reader Manager is planning to deploy following enhancements for business purposes in production on Sept 30, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade for SE readers (R8.10.2.7) which includes

• Resolution for BLE Smart module bricking intermittently.
• Improved security with automatic SNMP key rolling during firmware upgrade.

We're always improving to give you the best experience. Thanks for your feedback and support!

Impact

• Update to 1.22 to take advantage of these enhancements.

Environment

• Production| Reader Manager Application

The services are back to normal operations. A fix has been deployed and services are verified restored

Update 17:30

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Currently unavailable
• HID Origo Mobile Identities API: Currently unavailable
• HID Reader Manager Portal: Currently unavailable
• HID Reader Manager App: Currently unavailable
• HID Origo Identity Positioning API

Environment

Production | HID Origo Management Portal

• The RM Portal deployment is set for September 26th, from 04:30 to 05:30 UTC. This update will include changes to the login page for quick access to the HID Linq Cloud URL. Furthermore, RM admins will be able to enable Linq for RT users.

Impact

• During this interval, users may encounter minor disruption in accessing RM portal

Environment

• Production | HID Origo Management Portal

A maintenance event is planned for HID Origo on Sep 22 between 01:00-07:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

• HID Origo Management Portal.
• Order processing will be paused.

Environment

Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

• HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Currently unavailable
• HID Origo Mobile Identities API: Currently unavailable
• HID Reader Manager Portal: Currently unavailable
• HID Reader Manager App: Currently unavailable
• HID Origo Identity Positioning API

Environment

• Production | HID Origo Management Portal

• We are pleased to announce the release of HID Mobile Access App version 4.7.0, which will be available on the app stores starting September 16th, 2024. We recommend upgrading to this latest version to benefit from the new features.

• For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section in the upper right corner then choose "What's New" on the HID Origo Management Portal login page.

• HID is excited about the benefits these new features will bring to your organization.

Impact

• No downtime or service disruptions expected.

Environment

• Production | HID Origo Management Portal

A maintenance event is planned for HID Origo on September 14 between 04:30-07:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
• HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet and Origo Identity Positioning users are affected in User Management & Pass ID Management.
• HID Mobile Access App: Users may experience delay in redeeming Invitation Codes or delay in receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

• The services are restored and operational. We are continuing to monitor the situation.

Update 13:28

• We are continuing to investigate the issue.

SUMMARY

• HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
• HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

Environment

• Production | HID Origo Management Portal

• Origo device management is scheduled for deployment on August 24th between UTC: 03:30 to 04:30 hours.

Impact

• During this interval, users may encounter minor disruption in accessing ODM services.

Environment

• Production | HID Origo Management Portal

• HID Reader Manager is planning to update the RDS CA certificate in the production environment on August 10, 2024 between 4.30 AM to 6.30 AM (UTC).

Impact

• During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

Environment

• Production| Reader Manager Application

HID Reader Manager is planning to deploy following enhancements for business purposes in production on July 31, 2024 between 05:30 AM - 06:00 AM UTC .

What's New:

Enhanced Stability:

• We've resolved an issue that caused occasional app crashes, ensuring a smoother and more reliable experience.

Error-Free Key Rolling:

• Fixed the error that occurred during key rolling, providing a seamless and trouble-free process.

Firmware Compatibility:

• Addressed the firmware downgrade issue in iCLASS & multiCLASS SE readers, ensuring better device compatibility.

Default LED Flash Color:

• Restored the default LED flash color on successful credential reads, enhancing the visual feedback.

We are continuously improving our app to provide you with the best possible experience. Thank you for your feedback and support. Update now to enjoy these enhancements!

Impact

Update to 1.21 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

• Origo device management is scheduled for deployment on July 27th between 03:30 - 06:30 hours UTC.

Impact

• During this interval, users may encounter minor disruption in accessing ODM services.

Environment

• Production | HID Origo Management Portal

• A maintenance event is planned for HID Origo on July 21 between 01:00-04:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

• HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

• HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

• HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

• Production | HID Origo Management Portal

A maintenance event is planned for HID Origo on July 7 between 01:00-07:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

Production | HID Origo Management Portal

The services are back to normal operations.

Update 09:00

The services are restored and operational. We are continuing to monitor the situation.

Update 08:56

We are working to restore the services as soon as possible.

Update 07:59

We are continuing to investigate the issue.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

A maintenance event is planned for HID Origo on July 6 between 03:30-06:30 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

• HID is pleased to announce the release of HID Mobile Access App version 4.6.0, which is now available on the app stores. We highly recommend that you upgrade to this version in order to take advantage of the latest features.

• For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.

• HID is excited about the benefit these new features and enhancements deliver to you and your organization.

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

HID Origo Services experienced a service disruption. The issue is resolved and HID teams are monitoring the situation. This incident status will be place in watching status for the next 24 hours.

IMPACT

*HID Origo Management Portal: Users may experience issues logging in to the portal

*HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

*HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

*HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

• HID Origo is pleased to announce the release of HID Mobile Access App version 4.6.0, available on the app stores starting June 18th, 2024. We recommend you upgrade to the latest version to take advantage of the latest features.

• For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.

• HID is excited about the benefit these new features and enhancements deliver to you and your organization.

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

HID Reader Manager is planning to deploy following enhancements for business purposes in production on June 10, 2024 between 05:30 AM - 06:00 AM UTC .

Google Wallet Configuration:

• Showing the presence Google Wallet configuration and the associated AID for HID Signo and HID iCLASS SE readers.
• Google wallet configuration gets displayed for all HID Signo reader firmware versions & HID iCLASS SE readers where the firmware version is 8.9.0.11 and above.

iCLASS SE Firmware Update:

• Added configuration support for iCLASS SE firmware version 8.9.3.6.
• Firmware upgrade to version 8.9.3.6 is not supported.

HID Signo Firmware Update:

• Added firmware upgrade and configuration support for HID Signo firmware version 10.0.7.5.

Locate Feature Update:

• Updated the Locate Feature for HID Signo readers with firmware version 10.0.7.5 to flash yellow and beep.

Impact

Update to 1.20 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

A maintenance event is planned for HID Origo on June 9, 2024 between 07:00 AM - 08:00 AM UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

• HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

• HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

• HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Currently unavailable
• HID Origo Mobile Identities API: Currently unavailable
• HID Reader Manager Portal: Currently unavailable

Environment

Production | HID Origo Management Portal

A maintenance event is planned for HID Origo on May 18 between 03:30- 05:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

• HID Origo Connected Architecture: Users may encounter authentication issues with System Authentication and Passport.

• HID Origo Mobile Identities API: Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation.

Update 23 April 2024 12:49 UTC

We continue to investigate reports of Mobile IDs within the iOS version of the HID Mobile Access App version 4.5.0 do not appear to deliver or the Mobile ID is not visible. When this occurs, the Mobile ID has been delivered to device but is not visible. To mitigate the issue the Origo Portal Admin will need to logout and login to the portal to force a sync between the Origo Portal and backend services. After the Admin has completed the logout/login, the end user will need to either close and relaunch the HID Mobile Application OR within the app swipe down to force a sync with the HID Servers. We apologize for the inconvenience this issue is causing you or your end users. We appreciate your business and thank you for your patience as we work to remedy the situation. We will continue to update as we work to resolve the issue.

Update 23 April 2024 08:30 UTC

We are investigating reports of Mobile IDs disappearing from the iOS version of the HID Mobile Access App 4.5.0. If this happens, the Mobile ID may not appear in the app, but it might still work with card readers. Please be aware that, even if you can't see your Mobile ID image, it could still be present on your device and might work with readers. In some cases, there seems to be a delay in obtaining the Mobile ID image from the server, and it will reappear in the app after a while. We will continue to provide updates as we work to understand and fix this issue. Thank you for your patience.

Update 22 April 2024 15:37 UTC

We are actively investigating reports of the disappearance of Mobile IDs within the iOS version of the HID Mobile Access App version 4.5.0 where there may not be delivery OR the Mobile ID is no longer visible within the App. Some reports exhibit successful communication with the reader even without the Mobile ID being visible. We will continue to update as we work to identify and resolve the issue.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Production | HID Origo Management Portal

Please utilize the Update function within HID Biometric Manager to obtain this latest version. It is a mandatory update for any customers who need to utilize Elite or MOB keys on their devices, and an optional update for all other customers.

The new version is an update of the RCAM component of HBM only, the rest of the solution, including the Signo 25B firmware, remain in their previous versions (SP2.6). We apologize for the inconvenience this issue may have caused and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

HID is pleased to announce the release of HID Mobile Access App version 4.5.0, which is now available on the app stores. We highly recommend you upgrade to this version in order to take advantage of the latest features.

For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.

HID is excited about the functionality these new features and enhancements can deliver and we look forward to the positive benefits they will bring to your experience using our platform.

We are reaching out to inform you about an important change that will impact your use of HID Biometric Manager software and Signo 25B readers as of April 8th, 2024. Due to changes in the HID Reader Manager service, the HID Biometric Manager software (all versions) will no longer allow the following actions:

1. Loading of Mobile/Elite (ICE) Keys into a Signo 25B Reader(s)
2. Configuration of the BLE Settings (Tap/Twist & Go/Signal Strength)
3. Firmware Upgrades The impact of this change is that Mobile and Elite credentials will not be supported on any uninstalled readers nor can changes to the BLE settings or firmware upgrades be able to occur until we are able to release our Linq Software which supports the Signo 25B. This is tentatively scheduled for release in Q4/2025. The Signo 25B and RB25F units with Mobile/Elite (ICE) keys already provisioned will not be affected by the change but the BLE settings and Firmware will remain at current values.

We understand the inconvenience this may cause and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

HID are pleased to announce a planned enhancement to HID Origo Management Portal with the introduction of a new Mobile Access feature. Within the Organization Settings menu, specifically under the "Mobile Access App Features" section, administrators will have the ability to enable or disable Padlock and Twist & Go functionality. This will allow centralized control of these HID Mobile Access application related functions at the organizational level.

While these additions are primarily aimed at facilitating greater control at the organizational level, we would like to highlight the fact that integrators and partners can also leverage this new feature in order to tailor solutions according to their unique application needs.

Please note that although this feature is scheduled to be implemented in the HID Origo Management Portal from April 04, 2024 (Release version 8.35.9) onwards, the functionality will align with HID Mobile Access App 4.5.0, which is expected to be released at the 18th of April 2024 (tentatively).

New features and enhancements (Release notes)

Android & iOS:

• Enhanced Policy Enforcement for the Twist & Go and Nearby Reader features. These settings allow Organization administrators within the HID Origo Management Portal to manage the Twist & Go and Padlock options (located under the Nearby Reader section in the HID Mobile Access App).
• Improved notification functionality. Outside of the app, users now receive notifications related to app permissions. Note: This feature is controlled from within the app Settings, and is disabled by default.
• Provides various additional enhancements and issue resolutions.

Android:

• Added a new Frequently Asked Questions (FAQ) section under Settings, making it easier for users to find answers to their questions and receive assistance.

iOS:

• iBeacon entry and exit events have been added. Users can now view new events related to iBeacon entry and exit on the Activity Log screen.
• Device model details are now displayed on the About screen and included in the Support email.
• Work profile information is included in the Support email to provide a better understanding of the app's environment when troubleshooting problems.
• Transaction time recording is now provided in the activity logs for improved tracking.

HID are excited about the possibilities these new enhancements can deliver and look forward to the positive impact they will have on your experience with our platform.

HID Origo is planning to release a new version 8.35.9 on April 4, between 06:00 - 07:00 UTC,. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Mandatory upgrade to 1.19 in order to continue operation on or before March 31st 2024.

• Enhancements include improved security of the application and reader configuration.

• For readers with Elite / MOBkeys - The Reader Manager Administrator will Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal.

• For readers with standardkeys, technicians will have to request HID Technical Support to enable legacy credentials and or configuration cards.

Impact

• Update to 1.19 to take advantage of these enhancements.

Environment

• Production| Reader Manager Application

Transition to Newer Versions: We encourage you to upgrade to version 2.2 to continue to receive full support, including upgrades, updates, bug fixes, and hotfixes.

Additional Information and Upgrade Steps: Please visit our dedicated resource at for Version Upgrade for detailed guidance on the version upgrade process.

For any queries or assistance, our team at HID Partner Services is ready to support you. You can contact us at tpp@hidglobal.com, particularly if you have an active support contract.

HID Reader Manager Administrator portal is now updated to support an upcoming release of the HID Reader Manager Application (version 1.19) , the current version of Reader Manager is 1.18.

Impact

Reader Manager Administrators can now Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal. This portal feature will be realized by the authorized reader technicians in the upcoming Reader Manager App version 1.19 due out in mid March.

Environment

Production | Reader Manager Portal

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

A maintenance event is planned for HID Connected Architecture on 24 February 2024 from 2:30 AM to 3:30 AM UTC on EU-Prod.

Impact

During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment

Production EU (OCA)

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID is aware that Order management system are facing difficulties in placing or processing order. Our technical teams are investigating the issue.

Impact

During the maintenance window, the following services will be impacted:

• HID Origo Management Portal.
• Order processing will be paused.

Environment

Production | HID Origo Management Portal

A maintenance event is planned for HID Connected Architecture on 10 February 2024 from 4:30 AM to 8:00 AM UTC on US-Prod.

Impact

During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment

Production US | HID Origo Management Portal

Update 25 January 2024 20:44 UTC

The services are back to normal operations.

**Update 25 January 2024 18:11 UTC **

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

23 January 2024 23:42 UTC - RESOLVED.

23 January 2024 22:45 UTC - The cause of this incident has been identified and we are working on the fix and to restore services to full capacity.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

• A new version of Reader Manager (1.18) will be required in order to continue operation as of January 25, 2024

Impact

-Older versions of Reader Manager prior to 1.18 will cease to operate -Enhancements include improved security of the application and reader configuration

• The app will disable the configuration card used during inspection, identify legacy technologies currently enabled on the SE reader, and offer the opportunity to disable legacy technologies
• Once a legacy technology is disabled, you will have to contact HID to re-enable it

Environment

• Production| Reader Manager App

Impact During this maintenance window, multiple services may experience brief periods of disruption, such as:

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
• HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
• HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
• HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment Production | HID Origo Management Portal

SUMMARY HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The HID Origo Team is currently investigating the issue.

IMPACT Reader Manager (Android and iOS).

Environment Production

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Impact

*HID Origo Management Portal: Users may experience issues logging in to the portal *HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors *HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app *HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

HID's order management system will undergo a scheduled maintenance event on November 19, between 06:00 - 12:00 UTC.

Impact

During the maintenance window, the following services will be impacted:

• HID Origo Management Portal - Onboarding new accounts will be unavailable.
• (MOB)Key management changes
• Order processing will be paused.

Environment

Production | HID Origo Management Portal

A maintenance event is planned for HID Origo Mobile Identities on November 18, between 04:30 - 08:30 UTC.

Impact

During the maintenance window, the following services will be impacted:

• HID Origo Management Portal.
• HID Origo Mobile Access API's.
• Wallet services (Both corporate & university).
• Identity positioning services.

Environment

Production | HID Origo Management Portal

Summary Origo is currently experiencing intermittent delays in processing Mobile Identity API callbacks. Some callback messages are experiencing longer delivery times due to large callback queue spikes and the processing of backlogged messages. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API

Environment Production

A maintenance event is planned for HID Origo Mobile Identities on November 4, between 03:30 - 07:30 UTC.

Impact

During the maintenance window, the following services will be impacted:

• HID Origo Management Portal.
• Mobile Identities API's.
• Wallet services.
• Identity positioning services.

Environment

Pre-Production | [HID Origo Management Portal] (https://preprod.portal.origo.hidglobal.com)

HID's order management system will undergo a scheduled maintenance event on October 21, between 01:00 - 05:00 UTC.

Impact

During the maintenance window, the following services will be impacted:

• HID Origo Management Portal - Onboarding new accounts will be unavailable.
• (MOB) Key management changes will be unavailable.
• Order processing will be paused.

Environment

Production | HID Origo Management Portal

当您在使用本产品以及HID Origo所提供的相关服务（统称“产品”）时，根据最新版之《数据处理说明》 here、《手机应用许可及用户协议》、《HID 移动应用程序隐私声明》以及其他法律条款和条件，HID 会将一些对于您使用和运行产品所必要的个人数据传输至中国大陆之外。 如果您同意，我们将传输相关必要的个人信息至中国大陆之外，所有传输的数据将被加密。您作为数据处理者，应当负责数据出境安全评估、个人信息保护影响评估、标准合同备案或者任何其他中国政府要求的必要程序。HID将协助您完成该类程序。 同时，我们正在加快云部署的本地化进程，预计于2024年3月完成。 如果您不同意，您可以选择终止使用该产品。 欲了解更多关于数据跨境传输的信息，请发送邮件至 origo@hidglobal.com，标注为“中国移动门禁”。

Dear Customer/Partner：

When you use the products and related services provided by HID Origo (named as the "Products" here), HID may transfer certain personal data necessary for your use and operation of the Products outside of Mainland China in accordance with the latest versions of Data Processing Specifications here, Mobile Application License and User Agreement, HID Mobile Access Application Privacy Notice as well as other relevant legal terms and conditions.

If you agree, we will transfer the necessary personal information outside of Mainland China, and all data transferred will be encrypted. As the personal data processor, you are responsible for the security assessment for data transferred overseas, PIPIA, standard contract filing, or any other necessary formalities required by China’s authorities. HID will assist with the completion of such formalities.

Meanwhile, we are accelerating the process of localization of the cloud hosting. It is estimated to be completed in March 2024.

If you do not agree, you may choose to discontinue use of the product.

For more information on cross-border data transfers, please send an email with title “China Mobile Access” to origo@hidglobal.com.

Summary Origo is currently experiencing intermittent delays in processing Mobile Identity API callbacks. Some callback messages are experiencing longer delivery times due to large callback queue spikes and the processing of backlogged messages. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API

Environment Production

Summary outage in both Wallet and Mobile Identities - Issue has been rectified and resolved now.

Impact Invitation code is not redeemable in HID Mobile APP.

Environment Mobile Identities & Wallet Production

SUMMARY HID is aware that Origo Management Portal users are facing difficulties during login. Several customers are encountering a "Technical Difficulties" error during login but succeeding after subsequent attempts. Our technical teams are investigating the issue.

IMPACT Origo Management Portal

Environment Production | HID Origo Management Portal

2:30 AM to 3:30 AM UTC on US-Prod. 3:30 AM to 4:30 AM UTC on EU-Prod.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Production US/EU (OCA)

A maintenance event is planned for Authentication Services on 2 September 2023 between 02:45 to 03:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services: *HID Origo Management Portal: Users may experience issues logging in to the portal

*HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

*HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

*HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

In addition, the onboarding of new accounts on HID Origo will be disabled during the maintenance period and will be available on 5 September 08:00 UTC.

Environment

Production | HID Origo Management Portal

2:30 AM to 3:30 AM UTC on US-Prod. 3:30 AM to 4:30 AM UTC on EU-Prod.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Production US/EU (OCA)

Impact During this maintenance window, credential-related services may experience brief periods of disruption, such as:

• HID Origo Management Portal: Issuing and revoking credentials
• HID Origo Mobile Identities API : Issuing and revoking credentials (excluding Corporate wallet)

Environment Production | HID Origo Management Portal

SUMMARY

HID Origo Mobile Identities are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Order processing
• HID Origo Mobile Identities API: Order processing

Environment

Production | HID Origo Management Portal

A maintenance event is planned for HID Origo on August 16 between 09:30 - 10:30 UTC.

Impact

During this maintenance window, HID Origo Mobile Identities Service may experience brief periods of disruption, such as:

• HID Origo Mobile Identities API´s and Wallet: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Summary HID is aware of intermittent timeouts being experienced on Mobile Wallet. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API (Wallet Only)

Environment Production

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Pre-Production US/EU (OCA)

Impact During this maintenance window, credential-related services may experience brief periods of disruption, such as:

• HID Origo Management Portal: Issuing and revoking credentials
• HID Origo Mobile Identities API : Issuing and revoking credentials (excluding Corporate wallet)

Environment Production | HID Origo Management Portal

SUMMARY HID is aware that Origo Management Portal users are facing difficulties during login. Several customers are encountering a "Technical Difficulties" error during login but succeeding after subsequent attempts. Our technical teams are investigating the issue.

IMPACT Origo Management Portal

Environment Production | HID Origo Management Portal

SUMMARY HID is aware of the ongoing issues with onboarding new HID Origo accounts. HID teams have identified the issue and are working to rectify the root cause.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Production |HID Origo Management Portal

A maintenance event is planned for HID Connected Architecture on 22 July 2023 from 2:30 AM IST to 4:30 AM UTC on both EU/US-Prod.

Impact

During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment

Production US/EU ( OCA)

Deployment is planned in Origo Device Management on July 15th, 2023 from 4:30 AM to 6:30 AM UTC.

Impact

During this deployment window, users might have disruptions in login or accessing ODM APIs.

Environment

Production

HID's order management system will undergo a scheduled maintenance event on July 9, between 01:00 - 18:30 UTC.

Impact

During the maintenance window, the following services will be impacted:

• HID Origo Management Portal - Onboarding new accounts will be unavailable.
• Order processing will be paused.

Environment

Production | HID Origo Management Portal

HID Origo Management Portal is planning to release a new version 8.35.4 on July 14, between 05:30 - 07:30 UTC, to the Production environment. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

SUMMARY HID is aware of the issues with onboarding new HID Origo accounts. Onboarding is currently unavailable in the Origo PRE-PRODUCTION environment due to an urgent maintenance activity on HID's backend authentication services. Please note that this only affects onboarding in PRE-PRODUCTION. All other activities in PRE-PRODUCTION for existing accounts are fully operational.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Pre-Production

SUMMARY HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The HID Origo Team is currently investigating the issue.

IMPACT Reader Manager (Android and iOS).

Environment Production

SUMMARY Origo Management Portal is currently experiencing issues in with the delivery of Multifactor Authentication Codes via text messaging to Administrators. As a workaround, please use the "To get the code via email, please CLICK HERE." link above the Authentication Code field to receive the MFA code via email. HID is investigating the issue and will provide updates on this incident as they are available.

IMPACT HID Origo Management Portal login.

Environment Production | HID Origo Management Portal

** UPDATE ** (9:55 pm UTC) HID's cloud server provider has resolved all affected services and is working on processing the backlog of asynchronous event invocations that accumulated during and since the outage. The backlog is expected to be fully processed within the next hour. All HID Origo services are currently operational but some delays in events may occur due to the backlog at the cloud service provider.

** UPDATE ** (8:53 pm UTC) HID alerts have started clearing and Origo services have resumed operation. The cloud service provider is observing a sustained recovery and continues to monitor the situation, as do we. This incident notification will remain in "Watching" status until the HID receives an "all clear" from our cloud provider.

SUMMARY

HID is aware of the current issues with HID's cloud service provider's EAST region that is affecting the availability of HID Origo services. Our team is in contact with cloud service provider and monitoring the situation closely.

IMPACT

All HID Origo Services

Environment

Production | HID Origo Management Portal

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs and the user will have to terminate the end point and start with new Invitation code and eventually get the credentials.

Environment

Production | HID Origo Management Portal

SUMMARY HID Global is aware that Tencent removed the HID Origo Mobile Access application for Android from their store on Friday, 19 May 2023, without prior notice to HID. HID has since been informed that Tencent requires a change to the End User acceptance of the Terms of Use. We are diligently working on the necessary changes to provide an updated application to Tencent for approval and subsequent publishing. Further updates will follow, as soon as possible, regarding the new release date for users in China.

IMPACT HID Mobile Access App for Android (China)

IMPACT SSO Configuration service is experiencing disruptions.

Environment Production

IMPACT Configuration service is experiencing slowness and any related activity on configuration might have disruption (timeout).

Environment Production

Update 08:30 UTC

The services are back to normal operations.

UPDATE - Resolved: HID Global is committed to providing the highest quality physical access control solutions for our customers. Regarding issues observed when attempting to utilize uploaded user images into the HID Origo Portal, we are happy to report the issue has been resolved and you should not experience further issues utilizing uploaded user images. Thank you for your patience as our teams worked to resolve the issue.

Account administrators and reader technicians.

Announcement

HID is advising all reader technicians to upgrade to version 1.15.1 of the HID Reader Manager application to take advantage of recent bug fixes and enhancements.

A maintenance event is planned for HID Origo Connected Architecture on April 29, between 01:30am - 03:30am UTC.

Impact

During this maintenance window, the HID Origo Connected Architecture Application may experience brief periods of disruptions.

Environment

Production EU | HID Origo Connected Architecture

A maintenance event is planned for HID Origo Connected Architecture on April 29, between 03:30am - 05:30am UTC.

Impact

During this maintenance window, the HID Origo Connected Architecture Application may experience brief periods of disruptions.

Environment

Production US | HID Origo Connected Architecture

A maintenance event is planned for HID Origo Connected Architecture on April 10, between 02:30am - 05:30am UTC.

Impact

During this maintenance window, the HID Origo Connected Architecture Application may experience brief periods of disruptions.

Environment

Pre-Production US | HID Origo Connected Architecture

A maintenance event is planned for HID Origo on March 11 between 04:30 - 06:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

• HID Origo Management Portal: Users may experience issues logging in to the portal
• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal