HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Monday 17th June 2019

Authentication Services Unavailable

Summary

HID Origo and Reader Manager services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Impact

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 erros
  • HID Reader Manager Portal: Users may experience issues logging in to the portal
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

Environment

Production | HID Origo Management Portal


Update 19:43

Corrective action has been taken and the services are operational. We are continuing to monitor the situation.


Update 20:41

The services are back to normal operations.