Summary
HID Origo and Reader Manager services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
Impact
- HID Origo Management Portal: Users may experience issues logging in to the portal
- HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
- HID Reader Manager Portal: Users may experience issues logging in to the portal
- HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
Environment
Production | HID Origo Management Portal
Update 2019-09-21 06:57
We are continuing to investigate the root cause of the issue.
Update 2019-09-21 08:19
We are continuing to investigate the root cause of the issue.
Update 2019-09-21 11:04
We are continuing to investigate the root cause of the issue. Authentication services are intermittently unavailable.
Update 2019-09-21 11:28
Corrective actions have been taken and we're monitoring the situation for improvements.
Update 2019-09-21 13:57
The services have been restored to normal operations.