HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Friday 14th February 2020

Authentication Services Unavailable

Summary

HID Origo and Reader Manager services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Impact

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Portal: Users may experience issues logging in to the portal
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

Environment

Production | HID Origo Management Portal

Update 14:10:

Investigation is ongoing.

Update 15:29:

We're continuing to work to restore the services to normal operations and will provide updates on an ongoing basis.

Update 16:58:

We're continuing to work to restore the services to normal operations. There is currently no estimate for when the issue is resolved.

Update 19:18:

We're continuing to work to restore the services to normal operations.

Update 21:16:

We're continuing to work to restore the services to normal operations.

Update 22:30:

We're continuing to work to restore the services to normal operations.

Update 23:25: The services have been restored to normal operations.