Summary
HID Origo and Reader Manager services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
Impact
- HID Origo Management Portal: Users may experience issues logging in to the portal
- HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
- HID Reader Manager Portal: Users may experience issues logging in to the portal
- HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
Environment
Production | HID Origo Management Portal
Update 14:10:
Investigation is ongoing.
Update 15:29:
We're continuing to work to restore the services to normal operations and will provide updates on an ongoing basis.
Update 16:58:
We're continuing to work to restore the services to normal operations. There is currently no estimate for when the issue is resolved.
Update 19:18:
We're continuing to work to restore the services to normal operations.
Update 21:16:
We're continuing to work to restore the services to normal operations.
Update 22:30:
We're continuing to work to restore the services to normal operations.
Update 23:25:
The services have been restored to normal operations.