HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚀 Upcoming Release: HID Linq Cloud 1.5.1

📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

Date: 📅September 16, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

📌 OSDP Firmware File Generation for Elite Customers
- Elite customers can generate an OSDP firmware file using a specified ICE key.
- The generated file can be applied to HID Signo readers through partner access-control software and controllers.
- Readers must be running firmware version 10.0.11.5 or later.
📌 Controller Connectivity Improvements
- Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Saturday 1st July 2023

No incidents reported

Friday 30th June 2023

No incidents reported

Thursday 29th June 2023

No incidents reported

Wednesday 28th June 2023

No incidents reported

Tuesday 27th June 2023

HID Origo Management Portal [Pre-Production] Onboarding of new HID Origo accounts unavailable

UPDATE Resolved

SUMMARY HID is aware of the issues with onboarding new HID Origo accounts. Onboarding is currently unavailable in the Origo PRE-PRODUCTION environment due to an urgent maintenance activity on HID's backend authentication services. Please note that this only affects onboarding in PRE-PRODUCTION. All other activities in PRE-PRODUCTION for existing accounts are fully operational.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Pre-Production