SUMMARY

• 🛠️A maintenance event is planned for HID Origo on 📅June 28th between ⏳19:30-20:30 CST/11:30-12:30 UTC.

REGIONS AFFECTED

• 📌China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • ⚠️HID Mobile Access App: Users may experience issues redeeming passes or receiving Mobile IDs.

Environment

• 🌐Production | HID Origo Management Portal

• Production Release Target: 📅June 25, 2026
• Platform: 🌐Google Play Store

Product Update Summary

• 📍Key Features
  • ✅Manage HID Signo™ readers and HID OMNIKEY SE® Reader Core modules from a single mobile app
  • ✅Use Reader Technician credentials to login to app
  • ✅Redeem authorized ICE and MOB key access code within the app
  • ✅Save configuration as Virtual Configuration Cards to be applied to compatible readers via BLE and NFC
  • ✅Upgrade HID Signo readers from R10.0.7.5 and above to the latest firmware version.
  • ✅Upgrade HID OMNIKEY SE Reader Core modules (including Amico readers) from version FW26.A and above.
  • ✅Experience faster reader updates with a highly visual user experience

Availability

• 👉The HID Linq Mobile Android App Version 1.0.0 is planned for production release on June 25, 2026 and will be available through the Google Play Store.

• 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

• 📱Android Versions:
  • 1.32.2 and earlier will be deprecated effective May 20, 2026
• 📱iOS Versions:
  • 1.32.0 and earlier will be deprecated effective July 9, 2026

🔍Global Regions (Excluding China)

• 📱Android & iOS Versions:
  • 1.32.0 and earlier will be deprecated effective July 9, 2026

• 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

• 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

• 📌We appreciate your continued partnership and support.

• 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

• To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

  • HID Reader Manager v1.32.2 (Outside of China)
  • Tencent Store v1.32.3 (China Region)

  within the next 30 days.

• 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

• 📌We appreciate the continued support and partnership of our customers and integrators.