HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

Past Incidents

Tuesday 18th March 2025

Linq Cloud 1.2.0 release, scheduled 1 year ago

We are excited to announce the upcoming release of Linq Cloud 1.2.0 on March 18, 2025.

⏳Deployment Window

  • 📅 Date: March 18, 2025
  • ⏰Time: 04:30 AM – 6:30 AM UTC (Approx. 2 hours)
  • ⚠️ User Impact: During this period, users will not be able to access Linq Cloud.

🔹What's New in This Release?

✅ MP Series & Aero Controller Connectivity

  • Configure HID Signo Readers connected to MP Series and Aero Controllers with firmware version 2.0.0.1366 or higher.

✅ Support for Vento Readers

  • Update HID Signo Vento Reader firmware via USB connection.

✅ Enhanced HID Key Management

  • RM Admins and Reader Technicians can now view their assigned HID keys.

✅ Linq Gateway Enhancements

  • Quick launch directly from the Start menu.
  • Easily restart the gateway from the system tray.
  • Critical defect fixes to improve stability and performance.

We appreciate your patience and will ensure a smooth deployment. Please update to Linq Gateway (2025.1.0.0) after the release for the best experience.

Sunday 16th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 1 year ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 16th ,2025 between 01:00 to 07:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Saturday 15th March 2025

No incidents reported

Friday 14th March 2025

No incidents reported

Thursday 13th March 2025

No incidents reported

Wednesday 12th March 2025

No incidents reported

Tuesday 11th March 2025

No incidents reported