HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Disaster Recovery Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

🛠️ Planned Infrastructure Maintenance – Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.

IMPACT

  • During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
🛠️Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on May 12th, 2025 between 11:00-12:30 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the New HID portal for China.

Environment

Infrastructure Maintenance - HID Authentication Service

SUMMARY

  • A maintenance event is planned for HID Origo on May 13th, 2025 between 01:00-01:15 AM (UTC) for up to 15 minutes.

REGIONS AFFECTED

  • Europe East (DE)

IMPACT

During this maintenance period, the HID Authentication Service and all following services or solutions that require it to function may be unavailable for up to 15 minutes. However, we expect them to be inaccessible for less than a minute.

  • HID Origo Management Portal: Users may experience issues logging in to the portal.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app.

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

Past Incidents

Monday 7th April 2025

HID Reader Manager App Versions Below 1.23.0 Will Be Obsolete by April 7, 2025, scheduled 1 month ago

SUMMARY

  • A critical update is mandatory for continued operation of the Reader Manager App. Please notify all reader technicians as soon as possible. Starting 04/07/2025, all versions older than 1.23.0 will no longer function.

The following versions will continue to be supported:

  • HID RM App 1.24.1
  • HID RM App 1.24.0
  • HID RM App 1.23.0

ENVIRONMENT

Thursday 20th March 2025

Issue in registering new users on Reader Manager App

Update 04:54

  • The services are restored and operational. We are continuing to monitor the situation.

Update 02:30

  • We are continuing to investigate the issue.

SUMMARY

  • HID Reader Manager is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • Mobile App users may experience issues when creating new reader technician account.

Environment

Wednesday 19th March 2025

No incidents reported

Tuesday 18th March 2025

No incidents reported

Monday 17th March 2025

No incidents reported

Sunday 16th March 2025

No incidents reported