This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0
New Features:
Mix and Match (Seos):
Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.
Resolution for:
Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Past Incidents
Monday 24th March 2025
No incidents reported
Sunday 23rd March 2025
No incidents reported
Saturday 22nd March 2025
No incidents reported
Friday 21st March 2025
No incidents reported
Thursday 20th March 2025
Issue in registering new users on Reader Manager App
Update 04:54
The services are restored and operational. We are continuing to monitor the situation.
Update 02:30
We are continuing to investigate the issue.
SUMMARY
HID Reader Manager is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Mobile App users may experience issues when creating new reader technician account.
