HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Saturday 5th October 2024

Maintenance event for ODM, scheduled 1 year ago

Summary

  • Origo device management is scheduled for deployment on October 5th between UTC: 03:30 to 05:30 hours.

Impact

  • During this interval, users may encounter minor disruption in accessing ODM services.

Environment

Tuesday 1st October 2024

No incidents reported

Monday 30th September 2024

HID Reader Manager Version 1.22, scheduled 1 year ago

Summary

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Sept 30, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade for SE readers (R8.10.2.7) which includes

  • Resolution for BLE Smart module bricking intermittently.
  • Improved security with automatic SNMP key rolling during firmware upgrade.

We're always improving to give you the best experience. Thanks for your feedback and support!

Impact

  • Update to 1.22 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Sunday 29th September 2024

No incidents reported

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported