HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
- HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
- HID Origo Management Portal
- HID Origo Mobile Identities API
- HID Reader Manager Portal
- HID Reader Manager App
- HID Mobile Access App

Environment

Production

Past Incidents

Saturday 5th October 2024

Maintenance event for ODM, scheduled 8 months ago

Summary

Origo device management is scheduled for deployment on October 5th between UTC: 03:30 to 05:30 hours.

Impact

During this interval, users may encounter minor disruption in accessing ODM services.

Environment

Production | HID Origo Management Portal

Tuesday 1st October 2024

No incidents reported

Monday 30th September 2024

HID Reader Manager Version 1.22, scheduled 9 months ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on Sept 30, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade for SE readers (R8.10.2.7) which includes

Resolution for BLE Smart module bricking intermittently.
Improved security with automatic SNMP key rolling during firmware upgrade.

We're always improving to give you the best experience. Thanks for your feedback and support!

Impact

Update to 1.22 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Sunday 29th September 2024

No incidents reported

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported