This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.
🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
March 1 (Sunday) between 04:30 to 12:30 UTC
REGIONS AFFECTED
US
IMPACT
During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.
The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):
Issuance token redemption
Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.
Wallet provisioning
In-app and Web Push provisioning for Apple Wallet and Google Wallet.
Credential lifecycle actions
Already-provisioned credentials are not expected to be impacted.
EXPECTED BEHAVIOUR
Intermittent failures may occur.
Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
All services will automatically resume once maintenance is complete.
SUPPORT
If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production
SUMMARY
📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.
IMPACT
⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.
Infrastructure Maintenance - TSM code change in China (Production), scheduled 5 months ago
SUMMARY
A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete
Infrastructure Maintenance - Subscription Components in Production, scheduled 5 months ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.
IMPACT
No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.
A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
September 6th 2025 between 05:00 - 06:00 UTC on EU region,
September 6th 2025 between 06:00 - 07:00 UTC on US region.
IMPACT
During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.
Environment
Production - EU and US regions
Friday 29th August 2025
No incidents reported
Thursday 28th August 2025
Order and contract processing Issue
Update 09:34
The services are restored and operational. We are continuing to monitor the situation.
SUMMARY
HID Origo Internal Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Order and contract processing systems are currently operating at reduced functionality. No impact to other services.
