HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification - New HID Origo Management Portal

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on November 1st between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Past Incidents

Saturday 13th September 2025

Infrastructure Maintenance - TSM code change in China (Production), scheduled 1 month ago

SUMMARY

  • A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
    • Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
    • Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Thursday 11th September 2025

Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production, scheduled 1 month ago

SUMMARY

  • A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Tuesday 2nd September 2025

No incidents reported

Monday 1st September 2025

No incidents reported

Sunday 31st August 2025

Infrastructure Maintenance - HID Origo Mobile Identities – Get Events, scheduled 1 month ago

SUMMARY

*A maintenance event is planned for HID Origo on August 30 between 17:00 to August 31 08:00 UTC

IMPACT

*During this maintenance window there may be intermittent time out issues on Get events API .

Environment

Saturday 30th August 2025

No incidents reported

Friday 29th August 2025

No incidents reported